When transferring a domain out to a different registrar, you'll need to first check the same list of pre-requisites that you do when transferring a domain into our registry database.You will also want to read the article on Transfer Restrictions. These restrictions (and possibly others) are in place by the regulatory bodies (eg ICANN or CIRA) and these are not policies that we have any control over. This absolutely can and will impact your ability to transfer any domain in or out of anyone's registry database.
Transfer Prerequisites &Transfer Restrictions
NOTE: ONCE YOUR TRANSFER OUT IS COMPLETE,YOU MUST LOG INTO YOU CLIENT ACCOUNT HERE AND CANCEL THE DOMAIN IN ORDER TO STOP THE INVOICING. IF YOU DO NOT, OUR BILLING SOFTWARE WILL LIKELY STILL BILL YOU FOR A RENEWAL ON THE NEXT BILLING CYCLE.
The reason for this is that registry itself (eg ICANN or CIRA) does not send any 'feedback' to let us know that a transfer OUT is in progress or that it was successful. The domain record simply changes at the ICANN or CIRA (or whatever) registry, but nothing in our database changes unless you tell it to change. So, if you do not log back in and cancel any items that have been moved to other providers, our billing software has no way of knowing that, ANDYOU WILL LIKELY BE BILLED FOR A RENEWAL ON YOUR NEXT BILLING CYCLE.
To avoid this, simply log into your client profile, go to whatever domain or product or service that you are cancelling or transferring to another provider, and mark it as cancelled, or use the "Disable AutoRenew" feature in the Domain Details.
